Privacy Policy

1. Commitment to Patient Privacy

At Aura Physio & Rehabilitation Clinic, respecting your privacy and safeguarding your personal medical information is fundamental to our clinical ethics. This policy explains what information we collect when you submit an enquiry through our website or visit our clinic.

2. Information We Collect

When you use our online appointment request or contact forms, we collect:

• Contact details including your full name, phone number, and optional email address.
• Clinical preferences such as the nature of your musculoskeletal complaint and preferred appointment dates.
• Technical details including your IP address and browser type for security and fraud prevention purposes.

3. Use of Your Information

Information submitted through our website is used strictly for:

• Contacting you to confirm clinical appointment times.
• Responding to your specific healthcare questions.
• Maintaining lawful internal clinic records.

We do not sell, rent, or trade your personal or health information to third-party marketing companies under any circumstances.

4. Data Security

Our website utilizes industry-standard encryption protocols (HTTPS/TLS) and hardened server environments to protect data transmission. Access to patient enquiries is restricted strictly to authorized administrative staff and licensed clinicians.

5. Contact Us Regarding Your Information

If you have any questions about how your personal details are handled or wish to have your contact details updated or deleted from our administrative records, please email care@auraphysioclinic.com.